Refund policy

Return Policy

GameTime Hobby Shop does not accept returns for any items purchased on their online store in an effort to prevent fraudulent items being returned.

For used or refurbished products, all items carry a standard 30-day warranty for product defects. If you receive an item that is defective, please contact us and and we will provide a return label for you to return the defective product. If we are able to recreate the defect once we receive the item, we will process a replacement to be sent out as soon as possible, or if we can not replace the item, we will process a full refund back to your original form of payment.

To be eligible for a warranty return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a warranty claim, you can contact us at info@gametimehobbyshop.com. Please note that returns will need to be sent to the following address:

Please get in touch if you have questions or concerns about your specific item.

2100 El Camino Real, Santa Clara, CA 95050 USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gametimehobbyshop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@gametimehobbyshop.com.